Note: Your progress in watching these videos WILL NOT be tracked. These training videos are the same videos you will experience when you take the full Family First Aid Level 2 (VTQ) program. You may begin the training for free at any time to start officially tracking your progress toward your certificate of completion.

  1. Calling the Emergency Services

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Activating Emergency Medical Services: A Vital Process

Immediate First Aid

Providing initial first aid is essential, but remember to promptly involve the Emergency Medical Services (EMS) for professional assistance.

Unified Emergency Number

Regardless of the specific emergency service required, the contact number remains consistent. A delay in activating the EMS can have severe consequences:

  • Call 999 or 112: These numbers are universally effective; choose either when in need. Both can be dialled from mobiles and landline phones.

Effective Communication

When making the call, consider using a hands-free or speakerphone mode to allow multitasking while communicating with the emergency services. They will guide you accordingly:

  • Priority Categorization: The EMS will assess the situation and classify the call by priority. Examples include Category A for life-threatening scenarios and Category B for less critical cases.
  • Service Selection: Specify the required service, which could be an ambulance, fire, police, Coast Guard, or other relevant services. The EMS may dispatch additional units as necessary.
  • Clear Information: Provide a concise description of the situation initially. Answer any further questions as needed. Detailed location information is vital.

Location Precision

Ensuring accurate location details is critical. Use technology like 'what3words' or location apps for precise coordinates. The EMS can sometimes track your location via phone signals:

  • Scene Safety: Make the environment safe and accessible for the emergency services. Unlock doors, illuminate the area, and secure pets if applicable.
  • Workplace Awareness: Inform colleagues and reception about the EMS's impending arrival to prevent confusion.
  • Assistance Guide: If others are present, delegate someone to meet and guide the EMS to your location, enhancing efficiency.

Alternative Contact Methods

Consider scenarios where traditional phone calls may not be possible, such as remote locations:

  • Use of Radios: Learn how to operate two-way radios or satellite phones when needed for emergencies.
  • Text Communication: If hearing-impaired, set up emergency service notification via text messages (details available in the download area).

Keeping the Line Open

If circumstances change or you require updates, don't hesitate to call EMS again. They can stay on the line to assist until their arrival.